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What are your standard response times for quotes & information?
Its our policy to respond to genuine enquiries by end of the day. If you don't hear from us within 48 hours, there may have been a techinical problem, please resubmit your request.
Some quotes may require us to obtain information from overseas, but in these circumstances, we will let you know of extended response times.
Requests for information or catalogues by mail are acknowledged by email, then forwarded. Unless request is marked as 'urgent', information may be forwarded by standard post.
What information will I receive on my quote?
All quotes contain product description, lead time, minimum quantity, price per unit, and calculated totals including GST. If we know your delivery details, an estimate of freight will also be included. Generally, quotes are subject to sighting of artwork, so if you can provide this with your request, that will ensure accuracy.
How will I receive my quote?
We prefer to detail all quotes in writing. Each product including description, photo (in most cases), prices etc will normally be formatted on one A4 page. The most common method is email in PDF to you, but we can also fax or mail the quotes. Or, they can be held for collection at our showroom, where we can show you samples of the products.
How long are quotes valid for ?
Quotes are generally valid for 30 days. All written quotes will clearly display expiry date.
How much is freight ?
Unless otherwise stated, all items are subject to freight. We charge freight at cost.
Can you quote without sighting artwork ?
Due to the large possibilities in regard to product decoration, we can only give you an estimate without sighting artwork. Quotes may be subject to revision on sighting artwork or product.
If unsure about a process, please discuss the limitations of particular decoration method.
The customer will be asked to confirm artwork. It's the purchasers responsibility that the artwork does breach copyright or trademark law.
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